Ordered merchandise that are not picked up within specified time or SF fails to reach you, your ordered merchandise might be charged additional storage fee. If you fail to pick up the ordered merchandise within specified period for any reason, it will be treated as discarded merchandise (“discarded merchandise”).
(1) SF
- If the ordered merchandise has not been picked up due to lapse of time or needs to be re-delivered to another address, such as SF Store, SF Express Service Center, etc., the cost incurred for the return or the second delivery (if any) shall be borne by the customer.
- Please contact SF (which contact information is set out below) immediately for necessary arrangement.
- Otherwise, the discarded merchandise will be automatically returned to our Company without further notice.
- The discarded merchandise shall be dealt with in accordance with the provisions below after the discarded merchandise has been returned to our Company.
SF Customer Service Hotline and Office Hours:
SF Hotline: +852 2730 0273
Mon - Fri 08:00 - 20:30
Sat, Sun and Public Holidays 08:00 - 20:00
(2) Designated Redemption Center- Handling
- Upon the ordered merchandise’s arrival at the designated Redemption Center, an e-mail notification will be sent to you.
- If you do not collect the ordered merchandise within 14 working days or make arrangement with the Redemption Center, the discarded merchandise will be sent back to our Company.
EASY TRADE Redemption Center
Address: 19/F, Attilio Building, 579 Nathan Road, Mong Kok, Kowloon
Office hours: Mon-Sun: 12:00 - 22:00 (Closed on Public Holidays)
Address: 6A, Success Commercial Building, 245-251 Hennessy Road, Wan Chai
Opening Hours: Mon-Sat 11:00 – 20:00 ; Sun 13:00 - 18:00 (Closed on Public Holidays)
(3) Post-Return
- After being returned to our Company, we shall keep the discarded merchandise in the storage for 7 days and reserve a right to levy a storage fee on a daily basis. You should, during such period, contact our Customer Service Officer for necessary arrangement.
- If you elect for re-delivery (including through SF or Designated Redemption Center), we will additionally charge (1) $50 being the administration fee for re-delivery and re-delivery charge; and (2) storage fee (if any). The discarded merchandise will only be re-delivered after you have settled the above fee.
- If we do not receive any notification from you during such period, you will be deemed to have finally decided to abandon the discarded merchandise. Our Company shall, without further consulting you, have the full discretion to deal with the discarded merchandise (including disposal or re-sell) without any compensation and also reserve the right to claim against you for the recovery of any losses suffered by our Company thereof.
