Let's join TOYC Membership! Please select the box “Send via Email and SMS” of “Shop Updated and Promotions”, you can enjoy our Membership Reward and receive member information.

Q: I Am TOYC Member Already, Why I Do Not Receive Member Exclusive Promotion?

A: Please click the “Sign In” icon in the upper right-hand corner, and follow the steps to sign in. You should selected “Shop Updates and Promotion” box upon sign-up. If you haven’t select the box, please click “Sign-in” and select the box “Send via Email” of “Subscribed Email Notifications”. If you still haven’t receive member promotion email, please contact our customer service.

Q: If I Purchased From TOYC Before, Should I Re-Register?
A: If you purchased form TOYC before, but haven’t finish registration, please use the same email to re-register. For details, please click "How To Register As Member?"

Q: How To Check My Membership Tier?
A: You should "Sign In" and select "Profile", your membership level will shown next to username. For details, please click "How To Check My Membership Level?"

For details, please refer to "About Membership" of "FAQs".

About New Members Welcome Offer

Q: How To Get Members Welcome Offer?
A: Register TOYC membership and make your first purchase. You will get HK$20.00 off on Entire Order with purchase over HK$50.00.

About Store Credits

Q: How To Check my Store Credit and Expiry Date?
A: Please click “Sign In” icon in the upper right-hand corner, and click “Store Credits” column. You will find the credit Balance and expiry date.

Q: How To Use Store Credits?

A: When you go to Order Page, please insert the Store Credits amount in “Applied Store Credits” box. You can fill store credit amount by yourself. Upon purchase HK$500 or above, you can apply maximum $50 Store Credit for each order.

Example: If you don’t want to apply Store Credit, please insert $0 in the “Applied Store Credits” box.

Q: When I Cancel Order, Will You Return my Store Credits?
A: Store Credits can only be applied one time only. If you cancel order, the store credits that you applied is not able to return. Thank you for your understanding.

Q: I Am TOYC Member Already, Why I Do Not Receive Member Birthday Gift?
A: You should provide Birthday while "Sign-up", our system will send you birthday gift on your birthday automatically, please sign up your birthday on/before 2 days. If your sign-in date is later than your birthday, you may not receive birthday gift during that year. If you haven’t provide birthday, please click the “Sign In” icon and update profile, or contact our customer service.

Example: If your birthday is January 1st, your sign-in date is January 15th 2021. As Sign-in date is later than your birthday, so you may not receive birthday gift in 2021.

TOYC Customer Service